No-show and refund policy

Last updated September 21, 2026

You pay $147 for each booked appointment. If a homeowner doesn't show up, the appointment may be refunded depending on the situation. This page explains how that works.

What counts as a no-show

The homeowner wasn't there at the booked time and didn't answer when you called or texted to confirm.

How to report one

• Email contact@zxrleads.com or text (914) 527-2997 within 48 hours of the missed appointment.
• Include the homeowner's name and the appointment time.
• Describe how you tried to reach the homeowner before the appointment, such as a call or text.

How it's decided

We review each report case by case. A refund is more likely when you tried to reach the homeowner beforehand and couldn't, and less likely when the appointment was missed because of a change on your side, like being late or rescheduling.

Appointments that usually aren't refunded:

• The homeowner showed up but didn't hire you.
• The homeowner rescheduled and the new appointment happened.
• You didn't contact the homeowner before the appointment.
• The no-show was reported more than 48 hours after the appointment.

What you get

An approved refund comes back as the $147 for that appointment, either returned to you or taken off your next invoice. You'll hear back within 1 business day of reporting it.

Questions

ZXR Leads
Email: contact@zxrleads.com
Phone: (914) 527-2997